This Gartner report, available from Insight Public Sector, analyzes the digital transformation landscape for government amid the COVID-19 pandemic.
"Solutions that agencies are considering include increasing citizen-facing video capabilities and automating call center functions."1
"Government agencies can stay agile by solving for today's issues but also keeping a list of strategic options for the future."1
"Data centricity has become critical — and agencies must take ethical issues into account when sourcing solutions."1
We believe, this report is for CIOs of federal, state and local government organizations will learn how mission-critical priorities have shifted and will continue to shift amid the global pandemic.
We believe, in this report, you’ll learn the immediate consequences of the COVID-19 outbreak on the workforce, and which workplace technologies are coming to the forefront. You'll also uncover key recommendations on where governments should focus resources to pivot their strategy moving forward.
For more than 35 years, Gartner has been the leader in information technology research and advice. Gartner analysts provide actionable insight that business leaders rely on to make important decisions.
In a time of rapid change and uncertainty, adapting strategically is critical. Download Gartner's report to uncover insights that will futureproof your organization.