Whitepaper Free whitepaper: Transforming End-User Support
By Insight Editor / 21 Dec 2016 , Updated on 25 Aug 2021 / Topics: Workforce As a service Customer experience Workplace services
The workplace has experienced significant change in the last few years. With so much shifting in the way we work, many companies are having to rethink the way they deliver end-user support.
In this whitepaper, we’ll explore the factors that are affecting today’s workplace culture. We’ll cover the needs and expectations that are shaping modern end users and discuss how you can evaluate your organization’s current support methods.
"Companies must provide a modern support model with multiple avenues for the user to seek support, versus being funneled through a service desk to start the process of being supported."
86% of employees expect workplace technology that looks more like Amazon and Instagram.
By bypassing the need for additional staffing, enterprises that embrace MSPs have experienced 42% budget savings.
94% of workers say searching for information or files at work should match the ease of Googling as a consumer.
Who is this whitepaper for?
This whitepaper will provide valuable insights for any business leaders or IT professionals who want to learn more about end-user support in the age of remote work.
What will I learn?
You’ll learn about the disruptions that have driven the modern workforce movement, how to properly shift your organization toward modernization and how two companies have successfully made the transition.
Topics include:
- How the landscape of end-user support is changing
- What’s needed to enable a modern, digital workplace
- How businesses can transform while reducing costs
- The real value of an assessment-based approach
